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Warranty & Returns

PRODUCT AND SERVICE WARRANTY POLICY

Unless otherwise noted, AIRSOFT EXTREME™ products, upgrade, and repair work carry a CLASS-LEADING 60 DAY 100% LIMITED PARTS AND LABOR WARRANTY for manufacturer's defects and in-house modifications only. 

Any alterations or modifications to the product in any respect by any person not employed or authorized by AIRSOFT EXTREMEä will cause all such warranties to be canceled and void. 

AIRSOFT EXTREMEä shall not be liable for normal manufacturing variances, for customary variations from specifications, for imperfections inherent in the process used, or for damages resulting from improper shipment, storage or use of goods. All claims arising out of the sale of any products manufactured or sold by AIRSOFT EXTREMEä shall be deemed barred and waived unless made in writing, and presented to AIRSOFT EXTREMEä within sixty (60) days from the date of purchase.

Exceptions:

  1. For electric automatic airsoft guns, the warranty is void if guns are used with anything less than 0.20g bb's or any bb brands not endorsed or offered by AIRSOFT EXTREME™. 
  2. Gas, bb’s, individually sold internal mechbox replacement or upgrade parts are not warranteed.
  3. China-made “clone” guns are ONLY warranteed as described above by us if an optional “AEX™ China Gun Warranty Protection” is purchased at time of sale. Otherwise, NO WARRANTY is expressed or implied for “China guns” for any reason.

RETURN POLICY

If you are not satisfied with your purchase, you may contact us within SEVEN (7) days of receipt of your order for a Return Authorization.

Returns are not accepted for consumable products such as gas and bb’s and for internal upgrade and repair parts such as springs and gearsets. No returns on ANY Blow Out, Clearance, or Special Sale items. All sales are FINAL on these items.


Except as expressly stated above, no other warranties are applicable, and no other damages will be recoverable from AIRSOFT EXTREME™

In order to receive a refund for any returnable product, the product must be returned to AIRSOFT EXTREME™ in excellent condition and in its original state, unused and with all original boxes and packaging intact, and all manuals (if applicable) complete of any product manufactured, sold or distributed by AIRSOFT EXTREME™

Any accepted returns will be refunded in full, less a 15% restocking fee and any shipping costs.

Product return shipping costs are not covered under our warranty or return policy.

For return or warranty authorization and instructions, please email us at info@airsoftextreme.com or call 408.492.9282. Have the following information ready:

  • your name
  • your order number 
  • description of the product(s)

Our Customer Service Dept will assign you an RA (Return Authorization) reference number.

Download our Warranty Return Authorization Form, fill out thoroughly INCLUDING the required RA number, and include the completed form with your shipment to us. Please read it carefully.

RETURNS WITHOUT RETURN AUTHORIZATION REFERENCE NUMBERS MAY BE REJECTED OR SUBJECT TO A HIGHER RESTOCKING FEE.

 

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