- You MUST be 18 years old or older to purchase an Airsoft gun.
PLACING YOUR ORDER
- Please use our shopping cart to calculate your order total. The shopping cart can estimate your shipping costs before you are ready check out based on your zip code with the “ESTIMATE SHIPPING” button.
- Once you are satisfied with your order, click “CHECK OUT”.
- If you have an existing account, LOG IN per the instructions on screen or create a new account. Make sure to enter your credit card’s billing address only, not the shipping address for your order.
- In Step 1 (DELIVERY INFORMATION) of the shopping cart, choose your shipping method. Here, you can change your shipping address if it is different from the billing address you originally entered. You can also enter optional specific instructions or notes on your order here for us.
- Complete your purchase as instructed by the shopping cart
- NOTE: Stock parts from upgrades are returned upon request. If you do not request them at the time of order, they will not be provided. Stock parts from AE Max gun conversions are NOT available for return.
TRACKING YOUR ORDER STATUS
For up-to-date status information of your order, log in to your online account.
Orders require usually 1 day but can take up to 4 days to review, process, and ship.
Although we are constantly updating our website with new products and for stock availability status, the product listings are not always accurate on our website. All orders go through a manual review by our customer service department for stock availability and product compatibility before we charge your order.
If certain items are out of stock, we will split your order and backorder the out of stock items.
We only charge for what we are able to ship. There is no additional shipping charge for split backorders of your original order.
NOTE: We strive for 100% accuracy in immediate order fulfillment. However, there are sometimes minor inventory errors that delay accurate order processing. We update your online order status as quickly as we can and apologize in advance if this causes you any inconvenience.
Upon shipment, your order status will be updated appropriately to “SHIPPED” and the tracking number is provided online. To track your package, go to www.ups.com , www.usps.com or www.fedex.com depending on which shipping method you chose.
Order status definitions:
PENDING – your order has been received and is awaiting review and processing
PROCESSING – your order has been reviewed and is awaiting upgrade completion or shipping
PACKAGING – your order is being packaged for UPS shipping
PACKAGING USPS – your order is being packaged for USPS shipping (this shipping method is reserved for APO/FPO and PO Box mailing addresses)
SHIPPED – your order has been shipped and tracking number is provided. (Note: APO/FPO shipments do not have a tracking number. The numbers provided is the USPS insurance number)
CANCELLED – your order has been cancelled
BACKORDERED – your order or a portion of your order is backordered due to it being out of stock. The backorder will be charged and shipped when the product(s) is available again unless you contact us with instructions to do otherwise (i.e. cancel backorder, substitute item(s), etc)
UPDATE – there is an issue with your order that prevents it from being shipped immediately. Details of your order’s problem will be provided to you via email or if you sign in to your online account. We require your timely response or we will automatically cancel your order in 30 days.
WE CAN SHIP INTERNATIONALLY
The buyer is responsible for all laws on importation. We only use Fed Ex, UPS, and USPS for shipping. We can only accept Money order, Paypal or Bank wire transfer for payment. If you are using paypal you must be a verified member and have a confirmed shipping address. If you would like the correct estimate on shipping use our online cart and select international shipping as an option. When logging in use a us state other than California to receive your total price.
Canada Customers: All Airsoft Gun purchases must be shipped USPS Priority Mail. You must also make sure that the gun you have chosen has a velocity of AT LEAST 370 fps with a 0.20g BB. Your order may be cancelled if you do no comply with these restrictions.
PAYMENT METHODS ACCEPTED
We are registered under the email address firstname.lastname@example.org.
If you are making a special order or are paying for an upgrade or repair, please include detailed information in the Notes section or the reference number we provide you.
We only accept payments from CONFIRMED paypal addresses.
How to confirm your paypal account:
- Add a credit card to their PayPal account. PayPal will confirm the credit card billing address (the address where you receive your credit card statement).
- Apply for PayPal Buyer Credit. If they're approved, the address on your application will be a confirmed address.
- Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit Alternate Address Confirmation.
We accept these major cards:
For payment by phone or email for special orders, upgrades, or repairs, please have the following information ready:
As soon as the credit card payment is accepted, you will receive an emailed receipt at the email address you provided for your records.
We do not accept credit card or Paypal payment for international orders.
PERSONAL CHECK, MONEY ORDER, CASHIER’S CHECK, or FOREIGN BANK DRAFTPlease make check payable to Airsoft Extreme.
Include your order number, contact information, and/or itemized order details with your check payment.
3390 Keller St. Ste. B
Santa Clara, CA 95054
All funds must clear our bank before the order is processed for shipping. Personal checks will take 7-14 days.
BANK WIRE TRANSFER or DIRECT DEPOSITYou can wire funds from your bank account directly to ours or directly deposit money into our account if there is a Wells Fargo Bank branch near you. You must add an additional $15 bank fee to your order total if paying by bank wire transfer. If paying by either of these methods, please email Us for our banking wire information after you have placed your order.
CASHMailing cash is NOT recommended and we are not responsible for any losses of cash in transit.
We do not accept trades, food stamps, coupons, IOU’s, monopoly money, casino chips, fur pelts, hot stock tips, livestock, younger siblings, Indian beads, magic beans, or sexy underwear.