RETURN POLICY

Products sold by Airsoft Extreme are subject to Allowed and Non-allowed return polices.  Non-allowed return products include the following:

• Any type of gas propellant such as green gas or CO2
• Any type of BB projectile
• Any internal replacement part(s) that have been removed from the packaging and installed including gearbox parts, gas gun parts, internal barrels and associated parts, or any other parts that are installed inside the body/receiver of an airsoft gun.
• Any Final Sale, Closeout, or Special Sale products

Allowed product returns must be made within seven (7) days of purchase and will be assessed a 15% restocking fee. Products must be in original packaging with all original accessories and be in new, functioning condition.  Defective products will be subject to the Manufacturer’s Warranty, if available, and may or may not be eligible for a refund as determined by Airsoft Extreme (see below for more details).  Please read your owner’s manual carefully.  Airsoft Extreme does not provide a warranty on products without a Manufacturer’s Warranty, unless explicitly stated.  Warranties are not available for any Special Sale or Closeout products.  Items received free or as part of a package sale may not be returned individually unless the entire package is returned at the discounted or package price.

For mail orders, cancelling an order while the product is in transit will result in a restock fee once the items are returned to us.  The restock fee covers the labor cost to ship the product to you, packaging costs, and for the postage paid to deliver and return the product.

To return an Allowed return product, please contact [email protected] for an RMA number.  You are responsible for the cost of shipping.  Upon receipt of the item, Airsoft Extreme will inspect the product for acceptability under its Return conditions.  If the item is accepted, Airsoft Extreme will refund the price of the product less 15%.  Shipping costs are NOT refundable.  If the item is not accepted for return, Airsoft Extreme will ship the product back to you at our expense.  If you refuse to accept the item back, you will be assessed a restock fee up to and including 100% based on the condition of the item returned.

Defective products subject to a Manufacturer's Warranty must be handled under the terms of the Manufacturer's Warranty.  Please read the terms carefully and follow their procedures.  For defective products not subject to a Manufacturer's Warranty, please contact us at [email protected].  If deemed subject to the Limited Airsoft Exreme Warranty, we will email you a shipping return label.  Upon receipt of the item, we will either repair or replace the defective item at our discretion and at our expense.  If the item is deemed fully functional, we will ship the item back to you.  Please note that Airsoft Extreme retains the sole right to determine if an item is defective or not.

By purchasing an item from Airsoft Extreme, whether in store or via mail order, you are agreeing to accept these Shipping and Return terms of sale.

MANUFACTURERS' WARRANTY POLICIES

Please read your owner’s manual carefully. 

Airsoft Extreme services most manufacturer and distributor warranties in house.  Airsoft Extreme does not provide a warranty on products without a manufacturer’s warranty, unless explicitly stated.  Warranties are not available for any Special, Final, or Closeout Sale products.

You are responsible for the cost of shipping for warranty services.   Shipping costs are NOT refundable.  We will either repair or replace the defective item at our discretion and at our expense.  If the item is deemed fully functional, we will ship the item back to you.

Defective products subject to a manufacturer's warranty must be handled under the terms of the manufacturer's warranty.  Please read the terms carefully and follow their procedures.   For warranties processed in house, we will either repair or replace the defective item at our discretion and at our expense.  If an item is deemed fully functional, we will return the item to you.

Airsoft Extreme will restore the function of the product only.  Airsoft Extreme will not correct cosmetic damage.  Damage arising from negligent use of the product, failure to read the manual, attempts to alter the cosmetic appearance of the product, attempts to alter the internal components of the product, and unintentional or intentional abuse of the product is not covered under the warranty.